To have a successful call with one of our clinicians you must have:
- an Internet connection with at least 2 Mbps download and upload speeds. If your internet connectionn is too slow your video and/or audio will pause often. Don't worry if you don't know how to determine this as during your first Tele-therapy session we will be able to determine if your internet will be fast enough. If you are familiar with computers you can check your Internet speed by doing a speed test online. If you have anything above 10Mbps your internet is probably fast enough.
- NOTE: Sometimes the speed of your internet on a mobile device (your phone, your laptop, etc.) can be impacted by how far your are away from your router (the device in your home that provides your wireless internet connection). It may be possible to improve any issues with pauses and such just by moving your device closer to the router.
To have a successful call with one of our clinicians while using a computer, you must have:
- an iMac/Macbook, a Windows PC desktop or laptop, or a Chromebook with a camera, microphone and speakers. On your first connection you may be asked for permission to access any of the above. If you do not grant permission to use each of these when asked, you will be unable to use this device for Tele-therapy. NOTE: If you use a camera shield on your computer you must open / remove the camer shield before the start of your session or your video will not work.
- The following browsers will work Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions) . Microsofts' Internet Explorer will not work (it is being phased out by Microsoft and has been replaced with Microsoft Edge)
- The latest operating systems, such as Windows 10 or MacOS Catalina. It is often easiest to just make sure you have done a system update if you have any problems with connecting. The system update will update your operating system to the lastest version and will most likely also update your browser.
- In most cases your network security will be fine by default. There will be some instances where your local network security requires you to open theTCP ports 80 and 443. If you are having problems connecting to the doxy.me Tele-therapy session this may be the problem. The easiest way to troubleshoot this is to try to do the connection on another device. If it works, then the device that has problems connecting may need to be looked at by whoever supports your system. Ask them make sure the TCP ports indicated above are 'open'.
For mobile devices running iOS(Apple) and Android:
- Use Safari 11+ on your iOS devices (latest version of iOS). Note: if you click on a link below and receive an unsupported browser message you probably went there with Google Chrome. You can follow the instructions to make this work, however, it is easiest if you just go to our website and click on the tele-therapy link using Safari.
- Google Chrome on your Android device should work just fine as is (just make sure your device has been 'recently' updated if you have any issues. Kindle Fires should also work just fine.
The following are not compatible with doxy.me:
- Amazon Kindle and other e-readers that are just for reading books
- Voice-controlled smart speakers such as Alexa or Google Assistant
If you have any other issues getting your device to work, you can also try Doxy.Me's troubleshooting page at:
To return to therapist's quick links page, click HERE